The first thing to do is to check your junk/spam e-mail folder. Our store emails may have been lost in there. Remember that you can also access your materials directly via the store. Go into our store at then click on the ‘Log In’ link top-right. After you have logged in with the details you gave when purchasing, look on the left-hand side of the page to see links to your products. If you have any further problems, please do get in touch.