Although we have done everything we can to ensure that the process of obtaining the worksheets is as smooth as possible, problems may occasionally occur. If you can’t find the answer to your problem here in our Help section, contact us and let us know exactly what the problem is. We receive notification of all orders placed here in the store, and all payments made in PayPal or by Credit Card. This means that we have an accurate record of the status of transactions, and can usually spot where any problem might have occurred. We are always happy to help and can usually sort any problems out straight away.